The Role of Information Communication Technologies in Training and Development of Employees in Zambian Organisations Status Analysis and Workplace E-Learning Prospects in Post Covid-19 Era

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Sitali Wamundila Daniel Siakalima


Employee capacity development in workplaces is the cornerstone of performance and productivity in organisations. Therefore, organisations need to have training and development functions that support learning. Learning from the COVID-19 pandemic, effective performance of the training and development function requires putting in place approaches, systems, and tools that support e-learning. This entails utilising the capacity of ICTs to drive the training and development activities of an organisation. The study used a mixed research approach with a sample size of 209 respondents. Both quantitative and qualitative data were collected to analyse the Zambia training and development environment from an ICT perspective before and after the Covid-19 crisis. Considering that 57% of respondents indicated that they did not have e-learning platforms and that 77% of respondents indicated that their training and development function was affected by COVID-19, the status analysis has therefore revealed that ICT supported training and development function is yet to mature and facilitate e-learning in workplaces. The paper concludes by recommending measures that can facilitate effective e-learning in workplaces beyond the Covid-19 pandemic. 

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How to Cite
WAMUNDILA, Sitali; SIAKALIMA, Daniel. The Role of Information Communication Technologies in Training and Development of Employees in Zambian Organisations. Zambia Journal of Library & Information Science (ZAJLIS ), ISSN: 2708-2695, [S.l.], v. 7, n. 2, p. 39-47, dec. 2023. ISSN 2708-2695. Available at: <>. Date accessed: 16 apr. 2024.
Information and Communication Technologies(ICTs)


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