Leveraging Knowledge Management to Enhance Library Services in the 21st Century Educational Environment A Literature Review

Main Article Content

Matuka Chipembele Martha Mulikita Martha Mulikita


In the rapidly evolving 21st-century educational landscape, academic and corporate libraries face a critical juncture, adapt or risk obsolescence. In a knowledge-driven society, these libraries must redefine their structures and management processes to maintain their competitive edge. Knowledge management (KM), originally designed for corporate settings, is increasingly recognized for its potential to transform libraries from traditional repositories into dynamic hubs that actively create, disseminate, and utilize information within the knowledge society. This paper reviews relevant literature to establish a foundation for understanding the current influence of KM on academic and corporate libraries, with specific examples from Zambia. It explores how KM practices can enhance library management, services, and user satisfaction. The potential shift from conventional information storage to proactive information curation is highlighted, positioning libraries as key contributors to the continuous flow of knowledge in our interconnected world. The paper argues that by integrating KM as their operational model, libraries can transform into enablers and advocates within the knowledge economy

Article Details

How to Cite
CHIPEMBELE, Matuka; MULIKITA, Martha; MULIKITA, Martha. Leveraging Knowledge Management to Enhance Library Services in the 21st Century Educational Environment. Zambia Journal of Library & Information Science (ZAJLIS ), ISSN: 2708-2695, [S.l.], v. 8, n. 1, p. 22-27, june 2024. ISSN 2708-2695. Available at: <https://zajlis.unza.zm/index.php/journal/article/view/139>. Date accessed: 17 july 2024.
Knowledge Management


Alavi, M. and Leidner, D.E., (2001). Knowledge management and knowledge management systems:
Conceptual foundations and research issues. MIS Quarterly, pp.107-136.
Barcelo-Valenzuela, M., Sanchez-Schmitz, G., Perez-Soltero, A., Martin Rubio, F. and Palma, J., (2008).
Defining the problem: Key element for the success of knowledge management. Knowledge Management Research & Practice, 6(4), pp.322-333.
Dalkir, K. (2013). Knowledge management in theory and practice. Routledge.
Daland, H., (2016). Managing knowledge in academic libraries. Are we? Should we? Liber Quarterly,
Dembek, K., Singh, P. and Bhakoo, V., 2016. Literature review of shared value: a theoretical concept or a
management buzzword? Journal of Business Ethics, 137(2), pp.231-267.
Dillon, M. (2002). Knowledge management: chimera or solution? portal: Libraries and the
Academy, 2(2), pp.321-336.
Evans, M., Dalkir, K. and Bidian, C. (2015). A holistic view of the knowledge life cycle: the knowledge
management cycle (KMC) model. The Electronic Journal of Knowledge Management, 12(1), p.47.
Firestone, J.M. and McElroy, M.W. (2012). Key issues in the new knowledge management. Routledge.
Gandhi, S., 2004. Knowledge management and reference services. The Journal of Academic
Librarianship, 30 (5), pp.368-381.
Gayton, J.T. (2008). Academic libraries: “Social” or “communal?” The nature and future of academic
libraries. The Journal of Academic Librarianship, 34(1), pp.60-66.
Hislop, D., Bosua, R. and Helms, R. (2018). Knowledge management in organizations: A critical
introduction. Oxford University Press.
Gui, L., Lei, H. and Le, P.B. (2024). “Fostering product and process innovation through transformational
leadership and knowledge management capability: the moderating role of innovation culture”. European Journal of Innovation Management, 27(1), pp.214-232.
Ipe, M., (2003). Knowledge sharing in organizations: A conceptual framework. Human resource
development review, 2(4), pp.337-359.
Kambhampaty, J., Ortiz Solano, J.L., Strauss, H., Palaniappan, A., Bisso, S., Pinon-Fischer, O.J., Mavris,
D.N., Matlik, J.F., Karl, A.H. and Dahlstrom, J., (2024). Knowledge Graphs as Models of Integrated Digital Environments. In AIAA SCITECH 2024 Forum (p. 1132).
Kanyengo, Christine. (2009). Managing digital information resources in Africa: Preserving the integrity
of scholarship. The International Information & Library Review. 41. 34-43. 10.1016/j.iilr.2008.08.003.
Kim, S.S., (2019). Exploitation of shared knowledge and creative behavior: the role of social context.
Journal of Knowledge Management.
Koç, T., Kurt, K. and Akbıyık, A., (2019). A summary of knowledge management domain: 10-Year
history of the Journal of Knowledge Management. Procedia Computer Science, 158, pp.891-898.
Locke, E.A. and Latham, G.P. (2013). Goal setting theory: The current state. In New developments in
goal setting and task performance (pp. 623-630). Routledge.
Mphidi, H. and Snyman, R., (2004). The utilisation of an intranet as a knowledge management tool in
academic libraries. The electronic library.
Porumbeanu, O.L., (2010). Implementing knowledge management in Romanian academic libraries:
identifying the elements that characterize their organizational culture. The Journal of Academic Librarianship, 36(6), pp.549-552.
Polanyi, M. and Sen, A., 2009. The tacit dimension. University of Chicago Press.
Reich, B.H., Gemino, A. and Sauer, C. (2012). Knowledge management and project-based knowledge in
it projects: A model and preliminary empirical result. International Journal of Project Management, 30(6), pp.663-674.
Roknuzzaman, M. and Umemoto, K. (2009). How library practitioners view knowledge management in
libraries: A qualitative study. Library Management, 30(8-9), pp.643-656.
Sanchez, R. ed., (2001). Knowledge management and organizational competence (Vol. 21). Oxford:
Oxford University Press.
Sarrafzadeh, M., Martin, B. and Hazeri, A., (2010). Knowledge management and its potential
applicability for libraries. Library Management.
Shanhong, T. (2013). Knowledge management in libraries in the 21st century (pp. 88-93). KG Saur.
Tang, J. and Murphy, P.J., (2012). Prior knowledge and new product and service introductions by
entrepreneurial firms: the mediating role of technological innovation. Journal of Small Business Management, 50(1), pp.41-62.
Wang, S. and Noe, R.A. (2010). Knowledge sharing: A review and directions for future research. Human
resource management review, 20 (2), pp.115-131.
Wamundila, S. and Ngulube, P. (2011). “Enhancing knowledge retention in higher education: a case of
the University of Zambia”. South African Journal of Information Management, 13(1): pp. 439–448