Impact of Covid-19 on the Provision of Information Services in Academic Libraries

Main Article Content

Amogelang Joshua, Ms Priti Jain


Covid-19 pandemic is a worldwide crisis, which has affected all aspects of our lives, businesses, social, economic, academic, including libraries. This paper explores the impact of Covid-19 on the provision of information services in academic libraries. The paper is based on an in-depth literature review on Covid-19 and the authors’ observations. The paper views the impact from two perspectives: challenges and opportunities. The major challenges are identified as the closure of the library, transition from physical to online information service delivery, digital divide, lack of policies, and, reduced budget.  The opportunities are identified as increased use of Social Media, increased importance of librarians, and professional development through webinars. The paper recommends training, adoption of a hybrid model, disaster planning, investment in e-resources, and inventing a new service model for academic libraries to cope with the challenges posed by the pandemic.  


Article Details

How to Cite
JOSHUA, Amogelang; JAIN, Priti. Impact of Covid-19 on the Provision of Information Services in Academic Libraries. Zambia Journal of Library & Information Science (ZAJLIS ), ISSN: 2708-2695, [S.l.], v. 5, n. 2, p. 14-27, dec. 2021. ISSN 2708-2695. Available at: <>. Date accessed: 20 jan. 2022.
Library Management


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